🔄 Returns & Refunds
At SAP Clothing, we want you to be buzzing with your order. If for any reason you’re not, no stress — we’ve made returns simple and hassle-free.
✅ Our Promise
-
30 Days to Decide – You’ve got 30 days from the day you receive your order to return it.
-
Full Refund or Exchange – Get your money back or swap for a different size/colour if stock allows.
-
Quick & Easy – Just drop us an email at info@sapclothing.co.uk with your order number and we’ll sort you out.
📦 How to Return
-
Re-pack the item in its original condition (unworn, unwashed, with tags/labels still on).
-
Post it back to the address we’ll give you once you contact us.
-
Once received and checked, your refund or exchange will be processed.
💷 Refund Info
-
Refunds go back to your original payment method.
-
It can take 3–5 working days (depending on your bank) to show in your account.
-
Exchanges are sent out as soon as we’ve received your return.
⚠️ A Few Things to Note
-
Items must be returned in resellable condition (no wear, no damage, no smells).
-
For now, return postage is covered by the customer (we recommend tracked post so nothing goes missing).
-
Faulty or incorrect items? We’ll cover the cost and get it sorted ASAP.
👊 Our Word
We’re a Scouse brand built on trust and community — if there’s ever an issue, just reach out. We’ll always do our best to keep you happy and make it right.