Refund policy

At SAP Clothing, we want you to be buzzing with your order. If for any reason you’re not, no stress — we’ve made returns simple and hassle-free.

✅ Our Promise

 

• 30 Days to Decide – You’ve got 30 days from the day you receive your order to return it.
• Full Refund or Exchange – Get your money back or swap for a different size/colour if stock allows.
• Quick & Easy – Just drop us an email at info@sapclothing.co.uk with your order number and we’ll sort you out.

📦 How to Return

1. Re-pack the item in its original condition (unworn, unwashed, with tags/labels still on).
2. Post it back to the address we’ll give you once you contact us.
3. Once received and checked, your refund or exchange will be processed.

 

 

 

💷 Refund Info

• Refunds go back to your original payment method.
• It can take 3–5 working days (depending on your bank) to show in your account.
• Exchanges are sent out as soon as we’ve received your return.

 

 

 

⚠️ A Few Things to Note

• Items must be returned in resellable condition (no wear, no damage, no smells).
• For now, return postage is covered by the customer (we recommend tracked post so nothing goes missing).
• Faulty or incorrect items? We’ll cover the cost and get it sorted ASAP.

👊 Our Word

We’re a Scouse brand built on trust and community — if there’s ever an issue, just reach out. We’ll always do our best to keep you happy and make it right.

📧 info@sapclothing.co.uk